About Us
Our company
YourHomeThings is one of United Kingdom’s fastest growing online retailer, founded in 2005, market since 2010. With our best effort, we are now trusted by more than 30,000 customers nationwide. We aoffering you an unrivalled choice of products with unbeatable low price and best quality. More important, domeans you can get your items extremely fast.< Our wareho Directly sourcing from the manufacturers, you will be able to save up to 80% off retail price. Our massive000 sq metres located in United Kingdom, buyers can get your items real quick. Thanks for our warehouse opWMS systems that integrated with Parcel Force and Hermes system, helping decrease dispatching time. Tdeliver the goods to you in great efficiency and satisfaction.
Warranty
Warran
1.This item comes with 90 Days Manufacturer's Warranty from the date of customers purchased it. Special cirbe listedclearly in the listing. Please contact us if you need warranty claim and returns assistance beffeedbac 2.The warranty applies only to the original product and it is not extended for replacements.All light bulbs Equipments Kit,Aquarium Lighting Kit,Magnifying Lamp and other items with high attrition rate comManufacturer Warrant 3.Please do check everything carefully after you received the parcel, any the damage except DOA (Dead-On-Arrbe covered ifit's your faul 4.If your item has been damaged in transit or become faulty in warranty period, please e-mail us with pictushow t 5. All accessories and bonus gift are not covered by warranty such as battery, earphone, cable, carry bag and so on.
Store Policy
Return Policy
1. Customers who purchase items within 90 Manufacturer’s Warranty; please e-mail us with photos or videos tproblem if there is any,
once we have received the email, we will contact our customer to arrange the return details.
2. Customers who purchase items want to change mind, please kindly read the following returning details:
a: Please read and agree with the return policy before purchasing the item.
b: As to return, please kindly understand that the product must be unopened and imperfect re-saleable coCONTACT US and provide photos reference prior to return.
c: We would need to charge 20% of the total purchase price as to cover up the restocking and laboring fee;
d: The period of 14 days is calculated from the date the item is dispatched.
e: The refund would be processed after the item is received by our warehouse staff, which is confirmed to in good condition.
f: It would be at the buyer’s own cost to return the unwanted item.
g: If the item you would like to return is an unwanted gift from other eBay buyer, the refund will boriginal purchaser's account.The refund will be done through Papaltransferred to the origina
Shipment
Payment
1.We only accept PayPal Credit card or e-Check via PayPal. Please be aware that the e-Check would take 2-7 be cleared.
2.We appreciate prompt payment. Please kindly pay within 5 days, or an unpaid case will be opened automaticnot arrives after 7 days.
Shipment
1. We ship within United Kingdom. All items will be sent out in 48 hours. The shipping fee of this item isto the mainland (highlands and islands excluded) of German, United Kingdom, Fra>
2. The shipping is out of our control. Please kindly inform us if you have waited for a long time withouparcel. Once the parcel was confirmed as lost by the post office/couriersworking days waiting, a new item will be sent out or full refund will be provided.
3. Most of our products are free postage with a tracking; or we will list clearly on the page for EXTRA POSTAGE.
4. If the buyer has provided wrong address and the parcel is returned to the sender at last, buyer shoshipping fee for the item to be resent to the new address.
5.Please note that P.O. Box address is NOT supported for most of the items; we recommend that you leaphysical address.
Contact Us
Contact Us
Business hour: Monday to Friday 9 a.m. to 9 p.m.
You may find that our FAQ pages can answer your questions, however if you would like to send us a message,
we will endeavor to respond to your enquiry as soon as possible.
We have excellent customer service to provide extra ordinary before sale and after sale service to our custin our business hour.
Please don’t hesitate to contact us through eBay message or email if you need any help.
We will reply your messages and emails within 48hours (exclude weekends and public holidays).
FAQ
Q: Can I pick up?Q: Can I pick up?
A: Pickup is not available (No exception), sorry.
Q: Do you offer discount for multi items?
A: We offer discount on shipping ifyou buy more than 2 from buy it now listing (excludes the items for promotion).
Please kindly contact us for the exactprice before making any payment.
Q: Can I change my order or address after I paid?
A: No, we only send out the item you bought and ship to your confirmed address when you’re paying.
So please make sure you are buying theexact item and providing the correct address.
Q: How long is the item sent to me?
A: Usually, your item will be shipped out in 48 working hours once payment confirmed. Delivery time: Ubusiness days. Western Eourope, 3-5 business days. Eastern Eourope,3-5 busincountries,5-7 business days.
Q: What can I do if I got a wrong item/the item with missing parts/item not as describe, and what can received my item f